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RTA Pre-Litigation Manager

Pre-Litigation Manager / Job Description:
• Responsible for the claim journey from onboarding the client up until the court stage
• Ensure compliance with all regulatory norms
• Liaise with the banks’ appointed representatives to set-up clear correspondence channels for information disclosure and ensure GDPR conformity
• Deal with the clients’ correspondence and communications
• Liaise with other third parties such as leads providers and service providers
• Work closely with the project manager and other senior members to assist with the development of workflows, new technologies and new procedures
• Introduce the firm’s guidelines to new starters and deal with HR paperwork
• Produce weekly management reports
• Attend weekly meetings with team leaders/managers highlighting general issues and discussing solutions
• Set clear team goals/targets
• Delegate tasks and set deadlines
• Monitor team performance and report on metrics
• Motivate team members and encourage open communication
• Analyse feedback and resolve any issues or conflicts
• Supervise the work of junior staff, discover training needs and provide support

Additional Duties:
• Answer general queries by telephone or email
• Update information from claim packs into the case management system
• Draft and dispatch routine correspondence
• Scan documents
• Obtain information from CRM (Bright Office) software
• Upload and download relevant documents into the system
• Maintain records, filing systems and computer files
• Process new business, enter business onto the system and follow through to completion

Key Attributes/Skills:
• Great knowledge of software packages, (MS Office Pack – Excel, Word, PowerPoint, Outlook, etc.)
• Ability to make decisions and overcome challenges
• Computer literacy with a good analytical vision
• Ability to work to deadlines
• Strong attention to detail
• Confident, motivated, diplomatic and flexible
• Ability to work unsupervised; to initiate activities, anticipate and solve problems
• Organized / Good time management
• Good communicator with a strong sense of teamwork and good mentorship delivery
• Used to working within a fast-paced environment
• Commercial awareness
• Ability to perform at all levels of work

• Experience working with CRM systems (ideally any of the followings: Leap; Bright Office; Proclaim; Microsoft Dynamics)
• Experience in managing a team before (1 year minimum)
• Job Type: Full-time, Permanent
• Salary: £25,000.00 - £35,000.00 per year (depending on experience)

Job Type



£25,000 - £35,000



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